Overview
We currently have an immediate need for the position of “Customer Success Executive” based in Chennai. The selected candidate will play a crucial role in delivering prompt and proficient assistance to our valued customers, leveraging their in-depth product knowledge.
The ideal “Customer Success Executive” we’re seeking is someone who prioritizes customer satisfaction, pays meticulous attention to detail, and thrives on achieving targets. You should possess qualities of politeness, precision, expertise, and a strong ability to collaborate effectively within a team environment.
Job Profile
Qualification : Any Graduate
Functional Area : Sales, Business Development, Customer Service.
Employment Type : Full Time, Permanent.
Work Timings : 9.30 am to 6 pm
Salary : 1.20 -1.80 LPA
Location : Chennai,Tamilnadu
Responsibilities
- Candidates are responsible for giving product awareness and solving customer/client queries in regards to the product or service provided by the company.
- You are responsible for handling sales over the predictive dialer system.
- You should collect desired information from the customers/clients and maintain healthy relationship.
- Making outbound calls for generating leads.
- Generate and provide information effectively from leads and other sources.
- Follow up with incoming leads.
- Establish, develop and maintain the business relationship with the prospective customer in the assigned territory to generate new business for the organization
Skill Required
- Excellent Verbal and Written Communication skills.
- Excellent interpersonal, intrapersonal skills and Team Handling.
- Self-motivated and driven by targets.
- Multi-language is preferred.
- Good MS Office knowledge.
Process Compliance
- Daily login hours of 9 hours with one hour break.
- Maintain quality score for 85% and above.
- Client should be provided only with accurate information.
- Ensure services are scheduled as per customer requirement.
- Adherence to Systems and processes.
Benefits/Perks
- Opportunity to grow with a Fast-Growing company.
- Exposure to Domestic/International Clients.
- Grow with us and grow your professional networking connection.
- Attractive incentive as per your performance
